How Covert Filming Revealed a Multi-Million Pound Holiday Ownership Scheme

Authorities have called it as one of the largest deceptions of its nature in the Britain.

Altogether 14 individuals have been found guilty for their involvement in a £28m plot to cheat over 3,500 holiday ownership holders.

The targets were eager to get out of long-standing holiday ownership agreements and tried to find assistance.

Most were aged between 60 and 80. Over 500 of them surrendered more than £10,000, and one paid in excess of £80,000.

Those targeted were subjected to high-pressure presentations lasting up to six hours. They were financially worse off, owning worthless fake "rewards" and remained bound by high-priced vacation property deals they frequently were unable to use.

The Business Central to the Deception

The company at the core of the fraud was Sell My Timeshare (SMT). They collected people's money to finance the proprietors' opulent lifestyle of private schools, millionaire mansions and private jets.

The individual at the top of the organization, the main defendant, was sentenced to a seven and a half year prison term in January for conspiracy to defraud.

Recently, his wife Nicola was among the last group to hear their sentences.

She was handed a two-year suspended jail sentence at the judicial venue after admitting money laundering.

The outcome represents a extended wait and marks a huge win for the people who spoke out, the police and legal representatives.

How the Inquiry Was Initiated

The first knowledge of the firm emerged during the summer of 2016. The position was in the investigations unit of a broadcasting service, producing current affairs shows.

A friend noted that his mother had inherited the rights of a timeshare apartment in a European resort and, after decades of vacations, had begun looking to terminate the contract.

It is important to recall how common holiday ownership had grown with UK travelers in the last decades of the 20th century.

Timeshares permitted people to occupy the same accommodation every year, or swap their weeks with fellow investors who had apartments in different locations. About 600,000 holiday enthusiasts accepted that opportunity.

The first timeshare rush was paired with a lot of reports about dishonest operators fraudulently marketing units. They became a staple on investigative shows.

The typical timeshare contract tied investors in for many years.

In that period, those investors who had enjoyed their assigned property in the sun for decades were ageing, and a significant number were hoping to wave goodbye to their timeshares.

Several had declining mobility and couldn't get to their apartments. Some just believed they'd got all they wanted from them. And others had died, in frequent situations bequeathing their heirs to take over the agreements - including their regular contributions and upkeep costs.

The Investigation Develops

It was at this point the family member had ended up. She looked online for solutions and found the organization, a business whose online presence assured to terminate her deal.

Yet, having paid a fee and booked a meeting with them, her loved ones smelled a rat.

Subsequent checking uncovered numerous individuals claiming they had paid money and achieved no result out of it. Actually, they had been left out of pocket. Substantial amounts.

Our team commenced probing what was happening. It soon emerged that there were some shady characters operating in the timeshare resale sector.

One lawyer had many grievance cases preparing to take action against the company.

The team interviewed people who had engaged the company and they each reported similar experiences. They thought the company would purchase their timeshare off them but when they went to a consultation (for which they made an advance payment) they were informed there was no re-sale value.

Instead, they were pushed - in fact coerced - to spend more money purchasing "the company's points system", associated with the organization's holding firm, Monster Travel.

The nature of these rewards was somewhat vague. They sounded like a form of credit, offering cheaper vacations and amenities and retail offers.

And they were apparently "tradable" with additional holders, eventually.

Investing money immediately would lead to an long-term benefit that would pay for SMT's fees and result in the property owner ahead financially, freed at last from their troublesome deal.

An unbelievable offer? Indeed, it was.

A 'Bait-and-Switch Tactic'

Based on these descriptions were correct, this was a massive scam.

This is known as a "bait-and-switch."

A business - specifically the organization - "lures the customer by advertising a particular product but then to claim it is unavailable, directing the individual towards a different, lower-quality option.

That's illegal. Armed with all the testimony we had collected, we presented the rationale to secretly film one of the organization's sessions.

The process requires commitment, energy, and compelling reasons for why this is the sole method to gather the evidence needed to prove wrongdoing.

With approval secured, our small team set up a meeting with one of the firm's agents in the location.

Pretending to be a potential client aiming to assist his parent out of her timeshare contract|holiday ownership agreement

Juan Hamilton
Juan Hamilton

Eleanor Hayes is a food writer and local market enthusiast based in Manchester, exploring the best of British artisan food and drink.